Frequently Asked Questions (FAQs)

1. What products does Sounds Orbit offer?

Sounds Orbit offers a wide range of premium audio accessories including earbuds, headphones, neckbands, and wireless speakers — designed for superior sound quality and comfort.

2. Are your products original and genuine?

Yes, all products sold on Sounds Orbit are 100% genuine and sourced from verified suppliers. We do not sell counterfeit or replica products.

3. Do you offer Cash on Delivery (COD)?

Yes! We offer Cash on Delivery across Pakistan. You can place your order and pay when it arrives at your doorstep.

4. How long does delivery take?

Standard delivery takes 3–5 business days depending on your location. Remote areas may take slightly longer.

5. What are your shipping charges?

Shipping charges vary based on your location and order size. The exact shipping cost will be displayed at checkout before you confirm your order.

6. Can I track my order?

Yes! Once your order is dispatched, you will receive a tracking number via SMS or email to monitor your delivery status.

7. What is your return policy?

We offer a 7-day return policy on all products. Items must be unused, in original packaging, and accompanied by proof of purchase. Please contact our support team to initiate a return.

8. How do I claim a warranty?

All our products come with a manufacturer's warranty. To claim warranty, contact our support team with your order details and a description of the issue. We will guide you through the process.

9. My product is defective. What should I do?

We apologize for the inconvenience. Please contact us within 48 hours of receiving a defective product. Share your order number and photos/video of the defect, and we will arrange a replacement or refund.

10. Can I cancel or modify my order?

Orders can be cancelled or modified within 12 hours of placement. Once dispatched, cancellations are not possible. Please contact us immediately if you need to make changes.

11. Do your earbuds/headphones support noise cancellation?

Select models in our range feature Active Noise Cancellation (ANC). Product descriptions clearly mention this feature — check the product page for details.

12. Are your wireless speakers waterproof?

Some of our speakers come with an IPX water-resistance rating. Please check the individual product specifications for waterproofing details.

13. How do I connect my earbuds/headphones to my device?

Simply enable Bluetooth on your device, open the case (for TWS earbuds) or turn on your headphones, and select the device name from your Bluetooth list. First-time pairing instructions are included in the product box.

14. Do you ship outside Pakistan?

Currently, we primarily serve customers within Pakistan. For international shipping inquiries, please contact our support team.

15. How can I contact Sounds Orbit support?

You can reach us via email, WhatsApp, or through the Contact Us page on our website. Our support team is available Monday–Saturday, 10 AM – 7 PM PKT.