Support
No questions asked exchange*
📅 7 Days Replacement
🎁 Easy Exchange & Warranty Claims
💳 Instant Exchange Upon Request**
👍 No Question Asked Exchange
📦 Orders & Delivery
- 🟢 Free shipping across Pakistan
- 🟢 3–4 business days in major cities, 5–6 in others
- 🟢 Trackable with ID
🚨 Change & Cancellation
- 🟢 Modify/cancel within 4 hours or before dispatch
- 🟢 Cancellations processed within 2 days
- 🟢 Refunds take 7–10 business days
🔧 Warranty, Repair & Replacement
- 🟢 Report wrong/damaged items within 24 h
- 🟢 Report software faults within 7 d
- 🟢 Physical damage after 24 h → Repair only
- 🟢 Fault repairs: 15–20 days (parts + labor under 1-year warranty)
📋 Complaint Process
- 🟢 Register via 'Register Complaint' form + video
- 🟢 Quality & authenticity checked on return
- 🟢 Wrong/damaged replacements after verification
📄 Usage Guidelines
- 🟢 Use recommended charger—no fast charging or water exposure
- 🟢 Bluetooth range max ~10 m
- 🟢 Battery life: 7–10 days (2–3 days with calling)
- 🟢 Health metrics are for lifestyle only, not medical
📞 Contact & Additional Info
- 🟢 📞 +92 3094595090 or WhatsApp +923104485950
- 🟢 Follow updates/offers on FB, IG & TikTok
🚨 Important Notice**
- 🟢 Only accept parcels with Sounds Orbit packaging (flyer & box).
- 🟢 Do not accept if the parcel is damaged, opened, or mishandled.
- 🟢 Product should not have any scratches or damage.
- 🟢 All accessories should be present within the box.
- 🟢 Box should not be damaged.
- 🟢 The QA department will determine the refund or replacement after the inspection.